At Miss Patisserie Ltd, we hope that you will be
100% delighted with your purchase. However, should there be any reason that you
are not entirely satisfied, you may return your purchase to us for a full
refund provided that:
The goods are unused and in their
You tell us that you wish to
return the goods within seven working days from the date you receive them
You return them to us within
fourteen working days from the date you receive them
When we pack your order prior to dispatch, we will
include with it, a delivery note giving details of your order, including the
description of each item and the quantity delivered. If for any reason the
descriptions or quantities you receive are different to the delivery note,
please contact us immediately by emailing firstname.lastname@example.org or alternatively calling our Sales Department
during office hours (8.00am to 4.00pm Monday to Friday) on 01446 701705.
Returning Items to Miss Patisserie
Step 1 - Should You Wish to Cancel Your Order
Should you wish to cancel your order, and we have
not informed you that your order has been dispatched please inform us of your
decision as soon as possible. This will prevent the goods being sent out to you
and we can offer a refund more quickly, and without you having to return the
order to us.
Should you wish to cancel an order after we have dispatched
the order to you, you must inform us of this intention within seven working
days following the date you receive the order. For example, if you receive the
goods on Monday 1st, you must inform us of your decision to return them by
Wednesday the 10th. You may inform us by emailing email@example.com or
by calling our Sales Team during office hours (8.00am to 4.00pm Monday to
Friday) on 01446 701705. Any notice you give after this period shall not be
effective to entitle you to return your goods or receive a refund. Please note:
We cannot accept any goods to be returned for refund if they have been used, or
are in a condition other than sent to you originally.
Please provide full details of your name, goods you
wish to return and your original customer order number quoted on the delivery
paperwork or in the order section of the website.
Step 2 - Returning Your Goods
Please return your goods to the following address:
Returns Department , Miss Patisserie Ltd, Unit 201, Vale Enterprise Centre, Hayes Rd, Sully , Vale of Glamorgan, CF64 5SY, South Wales
Please note, all parcels must be returned to us
within 14 days of your receiving your goods originally.
Miss Patisserie Ltd will not accept responsibility
for any goods returned by any other method than recorded delivery, or via a
carrier company that requires a signature on delivery. In any event, Miss
Patisserie Ltd cannot accept any returns that are sent in a condition other
than they were received. Examples might be, but not limited to items that have
been used or partially used or items where the packaging has been opened and
damaged and/or tamper evident seals broken, unless the item has been deemed
faulty or of unacceptable quality. Please ensure the package has been securely
sealed and has been packed to prevent damage during transit, ideally in our
original shipping materials. Please ensure your full name and order number is
clearly stated on your shipping box.
You must retain your copy of the recorded delivery
receipt for your own purposes and to provide proof if required that the item
was returned. We will require this proof in the unlikely event that the
returned goods do not reach us.
Returns to Store
Please note, trade retailers who stock the Miss
Patisserie brand are entirely independent from Miss Patisserie Ltd and cannot
accept any return other than those goods purchased directly from that store.
Please ensure that orders placed on the website (http://www.miss-patisserie.com)
are returned to the address above only.
Step 3 - Returns Received by Miss Patisserie
On receipt of your returns, we will examine them
and an appropriate refund will be calculated. For goods returned as defective
or due to incomplete or incorrect delivery we will refund the price you paid
for the goods plus the cost of your recorded delivery. Refunds will be made via
Paypal, where Paypal has been used to purchase the goods initially, or company
cheque if the goods were purchased by cheque. We reserve the right to postpone
a refund by cheque until such time as the cheque you made payment by has
cleared our account.
If you return the goods for any other reason, we
will refund the price you paid for the goods (including the initial cost of
delivery), but not the cost of the recorded delivery postage. Refunds will only
be made when the goods have been returned to our address above in the condition
they were originally sent or when required by the Consumer Protection (Distance
Selling) Regulations 2000.
If you cancel your order but do not return the
goods to us within 14 days, we will be entitled to recover the goods from you
along with any associated costs of recovering the goods from you. You should be
aware that these costs may exceed the cost of returning the goods to us. Until
such goods are returned to us, you are advised to take all reasonable care to
ensure that the goods are stored safely to prevent damage to them.
Step 4 - Refunding Your Money
We will process your refund accordingly and advise
you when the refund has been completed.
Refunds will be made via the same method used for
the original payment eg. Sagepay, Paypal etc. We reserve the right to postpone
a refund until such time as the payment you have made has cleared our account
eg Paypal "ECheque" which may take up to 7 working days from the date
payment is initiated.
Your statutory rights remain unaffected.