FAQ

FAQs

Are all your products natural?

We create our products using the finest natural ingredients we can find. This includes butters and oils, clays and muds, minerals and salts, flowers and essential oils. All our products are free from GMOS, parabens and mineral oils.


Are all your products vegan and cruelty-free?

Absolutely. All of our products are tested on humans only- mainly us! We love animals and it is very important for us to stay cruelty-free, we check that all of our suppliers are as well. All of our products are vegan except for our Pink Clay Powdered Face Mask, which is vegetarian only.

 

Are your products gluten-free?

Yes, all of our products are gluten free and do not come in contact with gluten during production.


Do your products contain any nut oils?

Yes, we use Argan, Kukui and Almond oil in several of our products. We recommend consulting your doctor first if you have a nut allergy.


How long do your products last?

Our products have a shelf life of about 12-24 months. If they are kept out of direct sunlight and at room temperature or below, they will stay fresher for longer. Most come with an expiry date label.

As our products contain pure ingredients and are highly concentrated, you only need a small amount of product per application so an item should also last you awhile before it runs out!

 

Where are your ingredients from?

The majority of our ingredients are sourced from within Europe. We research each of our suppliers carefully to make sure our ethics align with them so that all of our ingredients are cruelty-free too!


When is the best time to apply the face elixir? Can I wear it under makeup?

We recommend applying our face elixirs after cleansing and toning, morning and night. They are meant to take the place of a cream moisturiser and you should not need another moisturiser if you use the correct amount of face elixir. Your face does not need to be completely dry to apply it, in fact, it increases absorption and spreadability if your face is slightly damp.

Our face elixirs are a perfect base for makeup! Let your skin absorb the oils for 3–5 minutes before applying makeup. If your skin feels oily after this, you are using too much. If your skin feels dry you are probably not using enough. The oil should absorb fully and not leave any greasy feeling; your skin will feel hydrated and smooth after applying the correct amount. We recommend 10-15 drops per application but should be adjusted accordingly to suit your skin’s individual needs.

 

What amount of mineral soak  should I put into my bath?

We suggest using 1-2 heaped spoons per bath but there is no harm in adding more or less, it's really a personal preference! For optimal detoxing benefits, we recommend running a bath once a week.


How do I use the coffee scrub and sugar scrubs?

For smooth, toned skin we recommend using our scrubs 1-2 times a week. Simply grab a handful per limb, or use our organic bamboo spoon, and apply in gentle, circular motions starting at your feet and working your way up. You don’t need to use a body wash before or after but if you want to then go ahead! Your skin will also be super hydrated afterward so you shouldn’t need to use a body cream but, again, feel free to if you prefer.

Due to the amount of natural oils present in our sugar scrubs, you will need to give them a mix before using them.


How do your powdered face masks work?

Our powdered face masks are made with only natural clays and muds so are more potent as they don’t contain emulsifiers. To use them you simply take ½ -1 teaspoon of powder and mix it with roughly the same amount of water, you can adjust the quantities depending on the thickness you want to achieve. To customize our powdered face masks even more, you can mix them with any other substance you like to suit your skin’s personal needs- coconut yoghurt, apple cider vinegar, avocado, maple syrup and more! Check out our blog post for recipes.

Apply to freshly cleansed skin and leave on for 20 minutes, follow with toner and our face elixirs or moisturiser.


How much is delivery and how long does it take?

UK Tracked Courier delivery starts at £4 and is free for all orders over £40. We ship items as soon as we receive the order so it should generally take no more than 5 working days. We also deliver to Europe and the rest of the world starting at £7 but will need to be confirmed on an individual basis at checkout. Shipping time starts at 7 working days but again is dependent on location, which will be confirmed at checkout. You will also receive a tracking number to track your order.


Can I return an item?

Yes, if it is unopened and undamaged within 14 days. If you have received an item that is already damaged, please send us an email to info@miss-patisserie.com and we will deal with it on a case-by-case basis. You will receive a full refund including postage or an exchange once the item has been returned, please keep all postage receipts as proof. See our Terms & Conditions page for more information.

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