FAQs

Product Information

Are all of your products vegan and cruelty-free?

All of our products are 100% vegan, and we never test on animals or allow others to test on animals on our behalf.   

 

How long do your products last?

Our products have a shelf life of about 18-24 months. If they are kept out of direct sunlight and at room temperature or below, they will stay fresher for longer. Most come with an expiry date label. We advise to use your Miss Patisserie product as soon as possible for the best experience.

 

Where are your products made?

We are pleased to announce that production is now based in the UK.

 

Are your products suitable for people with Eczema?

We advise customers steer clear of bath bombs that foam as they may cause irritation to those with Eczema (however, every person is different!). Products without a foaming agent include our smoothie and calm bath balls. Our Monoi Oil and sugar body scrubs are perfect for those with eczema/ dermatitis.

 

Are any of your products suitable for people with nut allergies?

Please see the ingredients lists that can be found directly underneath each product.

 

Which products can be used during pregnancy?

Any of our products that do not contain essential oils can be used during pregnancy, for example all our bath slabs, bath crumble, body scrubs, monoi oil and some bath balls.

 

Are your products gluten-free?

Yes, all of our products are gluten free and do not come in contact with gluten during production.

 

Are all your products natural?

The majority of each formula contains natural ingredients (at least 95%). However to create the vibrant colours and beautiful scents in some of our products we need to use cosmetic grade synthetic ingredients.

 

Do you run sales?

We don't often run sales or discounts. We do, however, love to reward our loyal customers by offering the occasional promotion on our social platforms and by invitation in our newsletter.

Follow us @misspatisserieuk and join our newsletter to be the first to find out.

 

Shipping Information

 

How much is delivery and how long does it take?

We offer free shipping with the UK mainland for orders over £35.

UK mainland Tracked Courier delivery starts at £5 and is free for all orders over £35. We ship items as soon as we receive the order so it should generally take no more than 3 working days. We also deliver to Europe and the rest of the world starting at £7 but will need to be confirmed on an individual basis at checkout. Shipping time starts at 4 working days but again is dependent on location, which will be confirmed at checkout. You will also receive a tracking number to track your order. 

 

Do you ship internationally?

Yes we do. We are launching our USA website very soon so watch this space..

 

Can I return an item?

Yes, if it is unopened and undamaged within 14 days. If you have received an item that is already damaged, please send us an email to contact@miss-patisserie.com and we will deal with it on a case-by-case basis. You will receive a full refund including postage or an exchange once the item has been returned, please keep all postage receipts as proof. See our Terms & Conditions page for more information.