Are all your products vegan and cruelty-free?
All of our products are 100% vegan, and we never test on animals or allow others to test on animals on our behalf. A small portion of our products are made in China, however as we do not sell any products in mainland China our products do not need to be tested on animals. We are passionate about animal welfare and this is at the forefront of our company ethics.
Where do you stock?
Our current high street distributors are - Boots, SkinnyDip London
Our current online distributors are - Boots, Moonpig, SkinnyDip, and Urban Outfitters (US and Canada only)
How long do your products last?
Our products have a shelf life of about 12-24 months. If they are kept out of direct sunlight and at room temperature or below, they will stay fresher for longer. Most come with an expiry date label. We advise to use your Miss Patisserie product as soon as possible for the best experience.
Are your products suitable for people with Eczema?
We advise customers steer clear of bath bombs that foam as they may cause irritation to those with Eczema (however, every person is different!). Products without a foaming agent are our clearing, smoothie twinkle and calm bath balls.
Are any of your products suitable for people with nut allergies?
Rainbow River, Miami and Colourfest bath balls are all nut free. The bath crumbles and bath slabs are also all nut free.
What products can be used during pregnancy?
Any of our products that do not contain essential oils can be used during pregnancy, for example all our bath slabs, bath crumble and patisserie melts are all fine to use during pregnancy.
Are your products gluten-free?
Yes, all of our products are gluten free and do not come in contact with gluten during production.
How much is delivery and how long does it take?
UK mainland Tracked Courier delivery starts at £5 and is free for all orders over £40. We ship items as soon as we receive the order so it should generally take no more than 3 working days. We also deliver to Europe and the rest of the world starting at £7 but will need to be confirmed on an individual basis at checkout. Shipping time starts at 4 working days but again is dependent on location, which will be confirmed at checkout. You will also receive a tracking number to track your order.
Are all your products natural?
The majority of each formula contains natural ingredients (at least 90%). However to create the vibrant colours and beautiful scents in some of our products we need to use cosmetic grade synthetic ingredients.
Can I return an item?
Yes, if it is unopened and undamaged within 14 days. If you have received an item that is already damaged, please send us an email to firstname.lastname@example.org and we will deal with it on a case-by-case basis. You will receive a full refund including postage or an exchange once the item has been returned, please keep all postage receipts as proof. See our Terms & Conditions page for more information.